Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, job titles, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence by telephone and facsimile, by email, via our website www.architectus.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be collected by us only with your consent, and be used or disclosed by us only:
-For the primary purpose for which it was obtained
-For a secondary purpose that is directly related to the primary purpose
-With your consent; or
-Where required or authorised by law, or otherwise permitted by the Privacy Act.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be used or disclosed for the primary purpose for which it is collected, and in a number of other circumstances including the following:
-To third parties where you consent to the use or disclosure;
-To our related entities;
-To our third party service providers, contractors and professional advisers who assist us in operating our business (for example, providers of information technology, data storage, web‑hosting and cloud services, mailing houses, marketing, analytics, human resources, finance, audit, legal and other professional services); and
-Where required or authorised by law, or where otherwise permitted by the Privacy Act.
We may disclose Personal Information to overseas recipients, these overseas disclosures are generally for the purposes of:
-Hosting, storing and processing data;
-Providing support and maintenance services for our systems;
-Enabling us to provide our services to you and to our clients; and
-Obtaining professional and business support services.
We take reasonable steps to ensure that any such overseas recipients handle Personal Information in a way that is consistent with the Privacy Act and the APPs, for example by putting in place appropriate contractual arrangements and conducting due diligence on their privacy and security practices, where required.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de‑identify your Personal Information, subject to any legal or regulatory obligations to retain it. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing using the contact details set out below.
Architectus Australia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up‑to‑date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is always available here on our website.
If you have any queries about this Privacy Policy, or if you have a concern or complaint about how we have handled your Personal Information or believe that we have breached the APPs or the Privacy Act, please contact us using the details below and provide us with full details of your query or complaint.
We will acknowledge receipt of your complaint and will investigate the matter. We will respond to you in writing within a reasonable period, and we may contact you to request further information in order to properly assess and respond to your complaint.
If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Current contact details for the OAIC are available on its website at www.oaic.gov.au.
Contact details
Architectus Australia
Level 25, 385 Bourke Street, Melbourne, VIC, Australia
melbourne@architectus.com.au
+61 3 9429 8480